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Terms & Conditions
Terms & Conditions for Free Tours
Cancellations
We work very hard to ensure that all tours run as scheduled. We will not be held responsible should we be unable to offer a tour due to earthquakes, extreme weather or any other matter out with our control.
Liability & Responsibility
As in all human endeavors, there is a level of risk. We do our best to keep the risk to a minimum. Kyoto Localized assume no liability or responsibility for any injury, loss, damage or inconvenience sustained by any person using its services, nor to their property.
Privacy
Kyoto Localized will never sell your personal information to any third party. We reserve the right to use data given to us for marketing and research purposes.
Paid Tour: Terms & Conditions
Paid Tours
Your booking confirmation will be sent to you automatically by email upon successful completion of your order. If you do not receive this mail for any reason, you are asked to contact us by email: info@kyotolocalized.com, as it may mean that your order has not been successfully processed. Please check your junk or spam folder first. Children under 15 years old can participate on the tours for free. You need to present a valid photo ID before the start of your tour. If you are unable to prove your age, you may be asked to pay the regular price. Your tour price includes your guide fee. Others such as transportation costs, food, beverages and so on are not included.
Booking Amendments
If you want to reschedule your tour, please contact us by email: with your booking name, the name of the tour and the new date to join the tour. Any amendment you wish to make to your booking must be requested at least 72 hours before the tour departure time. We are not able to accept any booking amendments within 72 hours before the tour departure time.
Cancellations - Our Fault
We work very hard to ensure that all tours run as scheduled. When a tour cancels and it is our fault, we will refund the full price.
Cancellations - Your Request
If you are not be able to attend your tour and need to cancel the booking, please let us know at least 72 hours before the tour departure time. Please contact us at with your booking name, the name of the tour. We will cancel your booking and refund the full price. If you let us know your cancellation 24-72 hours before the tour departure time, we will cancel your booking and refund the half price. If you don’t show up or you cancel the tour within 24 hours before the departure time, we will not refund you.
Cancellations - Others (Natural disasters and Interruption of transportation system)
Should we be unable to offer a tour due to natural disasters (such as earthquakes, tsunami, typhoons, heavy rains, extreme weather and so on), we will let you know by e-mail as soon as possible and refund the full price. Should we be unable to offer a tour due to interruption of transportation system (such as suspension of a train and cancelation of a flight), we will refund the full price. Similarly, should you be unable to arrive at a meeting point on time due to interruption of transportation system. Please let us know by e-mail with a picture or screen shot that you can prove it as soon as possible, we will refund the full price.
Late Policy
Your tour guide is booked specifically for the length of time mentioned on the service description and we don’t want to waste of time of other guests who arrive at a meeting point on time. If you arrive more than 10 minutes late, you will be considered as a “no-show” and your booking will be canceled without a refund.