Kyoto Night E Bike Tour

Cancellation Policy

Booking Confirmation Upon completing your booking, you will receive a confirmation email automatically. If you do not receive this email, please contact us at info@kyotolocalized.com, as your order may not have been processed correctly. Be sure to check your junk or spam folder. ​​ Inclusions and Exclusions The tour price covers bike rental and the guide fee. It does not include transportation costs, food, beverages, or any other additional expenses. ​​ Booking Amendments To reschedule your bike tour, please email us with your booking name, the name of the tour, and the new desired date. Amendments must be requested at least 72 hours before the tour departure time. We cannot accommodate changes within 24 hours of the scheduled departure. ​​ Cancellations - Our Fault If we must cancel the tour due to circumstances within our control, you will receive a full refund. ​ Cancellations - Your Request To cancel your booking, please notify us at least 24 hours before the tour departure time for a full refund. Cancellations made within 24 hours of the tour will not be refunded. No-shows will also not be refunded. ​ Cancellations - Others In the event of natural disasters (e.g., earthquakes, tsunamis, typhoons, extreme weather) or transportation system disruptions (e.g., train suspensions, flight cancellations) that prevent us from conducting the tour, we will notify you by email and provide a full refund. If you are delayed reaching the meeting point due to transportation issues, please email us with proof (e.g., a photo or screenshot) as soon as possible, and we will issue a full refund. ​ Late Policy To ensure a smooth experience for all participants, please arrive on time. If you are more than 10 minutes late, you will be considered a “no-show,” and your booking will be canceled without a refund. ​​ Liability & Responsibility All activities, including our bike tours, carry inherent risks. While we make every effort to minimize these risks, Kyoto Localized assumes no liability or responsibility for any injury, loss, damage, or inconvenience sustained by participants or their property. Participants are responsible for their own safety and belongings during the tour.

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